Job Title: Director of Business Operations

About Decypher:
Join Decypher and make a direct impact on the health and readiness of America’s service
members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency and other customers to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans,
servicemembers and their families, across the United States.

Job Summary:

If you are entrepreneurial and enjoy developing innovative ideas that will stretch an organization, and you’re a sleeves-rolled-up, fail-fast leader who believes constraints provide opportunities for creativity, this role might be a good fit for you.

Decypher is seeking a Director of Business Operations. The Director of Business Operations oversees day-to-day business operations for Decypher and serves as a business partner to broader senior leadership, driving industry-leading profit and growth across federal and commercial verticals. Responsible for ideating, implementing, and maintaining best practices that drive demonstrable growth on the P&L, while driving strategic planning, and monitoring market and industry trends to stay ahead of the competition; able to create and articulate an inspiring vision for the operations team.

Key Responsibilities:

• Design and lead execution of systems and processes required to refine and optimize Decypher’s operating model, driving successful operational and financial outcomes while enhancing client service

• Partner with IT to architect the technology enabling execution of strategic and operating plans.

• Identify new opportunities that can create value and differentiate Decypher from its competitors

• Ensure compliance with Decypher and industry standards and regulations, demonstrating an unwavering commitment to integrity

• Lead change management initiatives to drive innovation and transformation across the organization.

• Own the management and development of talent to drive growth and work with and through the organization’s administrative services / people team to drive a human capital strategy that supports the current and expected trajectory of the business

• Foster a culture of continuous improvement and excellence in client care, growth, world-class client experience, and operational efficiency

Required Qualifications:

• Bachelor’s degree required; advanced / professional degree (MS/MBA) preferred

• At least 10 years of management experience, preferably in government contracting and/or healthcare or adjacent businesses. Deep knowledge of cross-functional healthcare and/or federal contractor operations with proven success in delivering results

• At least 5 years of experience being accountable for P&L of $50M+ through a period of rapid growth and organizational transformation

• Strong financial acumen, demonstrated by consistent financial performance in a high growth geographically distributed business model. Our ideal candidate understands the correlation and causation between actions they take and financial results

• Demonstrated ability to lead people and get results through others. Consistent track record of managing and driving accountability through effective performance management; leveraging data and insights to prioritize and oversee talent and projects; and leading teams effectively through business model transformation. Strong coaching skills, bias for connection before content, and solid people management competencies (meeting facilitation, team engagement, etc.)

• Excellent interpersonal, communication, and public speaking skills, able to effectively engage the organization at all levels re: key business initiatives and communicate effectively to a diverse contingent of stakeholders. Creates a sense of purpose/meaning for the team that generates followership beyond their own personality and engages others to the greater purpose for the organization

• Self-reflective and aware of their own limitations and blind spots; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement

• An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive

• Encourages others to share the spotlight and visibly celebrates and supports the success of the team

• Clear alignment and personal resonance with Decypher’s mission and values

This position is full-time, remote with occasional travel required.

Decypher is an equal opportunity and affirmative action employer committed to a diverse
and inclusive workforce (M/F/D/V