Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States.

Job Summary: The Special Needs Coordinator (SNC) oversees and manages the Exceptional Family Member Program–Medical (EFMP-M) in accordance with Department of Defense and Air Force policies, ensuring timely identification, enrollment, data management, and ongoing support for Air Force sponsors and family members with special medical and educational needs.

Required Qualifications:

• Education: Bachelor's of Science in Nursing (BSN)
• Certifications:
  • Basic Life Support (BLS)
  • CPR/AED/First Aid
• License:
  • Current, full, active, and unrestricted license as a registered nurse
• Experience:
  • 1-year full-time experience in care coordination, discharge planning, or case management in a medical setting within the last 4 years

U.S. Citizenship is required

Key Responsibilities:

• The SNC oversees and manages the Exceptional Family Member Program – Medical (EFMP-M) IAW DOD and Air Force (AF) policy, and any subsequent implementing guidance.
• Establishes and maintains procedures to identify family members with special medical and educational needs in a timely manner.
• Uses clinical assessment skills and maintains procedures to identify sponsors whose family members have special medical and educational needs in a timely manner.
• The SNC is a multi-disciplinary and collaborative approach with other key service providers, such as installation youth and childcare facilities, and officer and enlisted spouses' groups, to ensure effective outreach and identification of special needs. Ensures family members of the AF personnel or family of the AF member are appropriately “Q coded” (EFMP- enrolled).
• Ensures all active-duty sponsors known to the Air Force Personnel Center, and local Military Personnel Section (MPS) and/or Commander Support Staff (CSS) where applicable, having family members with special needs are identified in AF medical special needs data management systems. Provides oversight for base-level data entry in AF provided data management systems used in the management of EFMP-M.
• Provides training to installation personnel and medical staff; and consultation as needed to support the implementation of EFMP-M base-wide.
• Integrally involved in the Family Member Relocation Clearance (FMRC) process. Ensures all FMRC requirements are implemented by all EFMP-M staff. Coordinates the enrollment process and travel screening for all active-duty family members’ and travel screening upon request to the families of DoD civilian sponsored assignments going to an overseas base.
• Provides oversight to ensure every AF sponsor with one or more family members with special needs assigned to the installation has a SN file maintained at the Medical Treatment Facility (MTF). Ensures Q-coded sponsors assigned to the installation are contacted annually to determine if there are unmet needs and to request updates of information as needed.
• Collaborates with the Integrated Delivery System (IDS) and other interagency forums that provide family medical information and referrals to base and civilian agencies. Ensures EFMP families are referred to the Military and Family Readiness Center for additional community assistance as needed.
• Maintains a cooperative working relationship with the base MPS, CSS, and with Air Force Personnel Center (AFPC). Actively supports the integration of EFMP-M, Exceptional Family Member Program – Family Support (EFMP- FS) and Exceptional Family Member Program – Assignments (EFMP-A) services at the installation.
• Provides information, appropriate contact information, and coordinates referrals as appropriate.
• Participates in EFMP weekly care management reviews to discuss/assess newly identified families’, complex, or unmet medical needs. Determine the appropriate resources necessary for the families.

Physical Requirements:

• Prolonged walking, standing, sitting or bending, and computer use.

Work Environment & Schedule: Monday-Friday 0730-1630.

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)